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What is a Merchant Account?
A merchant account is a business/corporate bank account opened on approval of a contractual agreement between your business and the banks we represent. A merchant account enables your business to accept credit card payments from your customers.
How long does it take to set-up an account?
We approve the vast majority of our submitted applications within 72 working hours. On approval and signing of a services agreement the application is processed with the selected financial institution. If all information supplied is correct, the opening of the individual Merchant account will take 5-10 working days. Note that processors who offer you an account set-up in 24-48 hours will probably process you on an “aggregated” account. This is an account which already exists and which you will probably share with other merchants. Be careful of this!
What does “processing” a credit card mean?
To process a credit card means to submit the client’s card information for payment. The transaction is authorised through a credit card processing network in real time. The same principal applies when you go to a retail store and the store owner accepts your card and swipes it through a credit card terminal. In order for the store owner to accept credit cards for payment, the store owner, called a merchant, must have a Merchant Account with an acquirer (a bank).
Do I really need to accept credit cards?
By accepting major credit cards you can increase your credibility, customer convenience, and your sales.
What currencies can I accept?
We can process all the major currencies in the world.
What credit cards are you able to process?
We can process Visa and MasterCard, including related debit cards.
Will I have 24-hour customer support?
Absolutely! Payline, provides quality support. Regardless of your time zone, you will have 24/7 access to technical support.
Can I process transactions from multiple businesses through my individual Merchant Account?
If you are a franchisor and would like to open a merchant account for your franchisees, the bank could accept it. However, in general the answer is no. You will need to apply for a separate Merchant Account for every additional business you would like processing for.
Are there volume restrictions?
No there are not. However, we will do a risk assessment on your business and set a volume cap for your business. As part of a fraud management program we also may set restrictions on daily, weekly, and per transaction limits per credit card registered.
Will I have an access to my processing records?
Yes. You will have a secure login to our Business Intelligent Platform (BIP). Inside the BIP you can monitor, manage and download reports on all processed transactions.
What fees can I expect to pay for a Merchant Account?
Fees vary from 3, 5% - 6, 5%, and depend on volume, risk, and industry type. A “per transaction fee” will also apply. The account set-up fee and the “per transaction” fee vary from contract to contract.
If I apply for a Merchant Account with Payline, will I get a direct merchant account with my own billing descriptor?
Yes. We do absolutely no aggregation. You will receive your own separate merchant account with a unique descriptor.
How often do I receive my funds?
Payments are done according to your merchant agreement. Our payouts depend on volume and generally range from weekly settlements to daily settlements. Our maximum payment cycle is 7 days.
What technical assistance does Payline offer?
We will supply you with a detailed integration and technical manual. If you require additional support, our technical team is available to assist you with any query.
Does the Payline gateway include fraud-screening technology?
Yes. We are 3D Secure (Verify by Visa and MasterCard SecureCode)
We also rely on known and reputable negative card databases and utilize other technologies like credit card registration with SMS authentication.
How does Payline integrate with my website?
The primary means of integration into our system is the Web Payment Front-end (WPF). It can be integrated into any shop in a matter of minutes. If more control is required and you are PCI certified you can also choose our HTTP-POST or XML integration. Usually integration via XML can be done within hours.
For merchants with high requirements on throughput we also offer a batch interface.
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